Shipping


We process orders within 3-5 business days in production. No Express delivery is available. 
Within U.S.>>>USPS First Class (3-5 business days to deliver) or USPS Priority Mail (2-3 business days to deliver).
International>>>USPS First Class (usually 10 business days -can be up to 2 months). International customers are responsible for all duties and customs charge and lost package(s).


Damage, missing package and delay during shipping is the responsibility of the carrier or customs.
We can't be held accountable for those incurred during shipping.

 


Exchanges


At UsagiTeam, we pride ourselves on offering the highest quality merchandise.
If you order a wrong size, please contact us within 5 days of receiving the item.

-We only offer exchanges on items. To start the process, email us at info@usagiteam.com
-Return item has to be in its original condition without any signs of wear.
-No custom-made items can be exchanged. 
-Buyer pays ALL the shipping cost. 

We cannot accept damaged or soiled items. UsagiTeam reserves the right to refuse any return.

NOTE: No collar, leash and harness are indestructible, please check your pets collar
and leash frequently for wear and tear and replace when necessary. After purchase,
the use of item is the customer's sole responsibility. No leash can be used with our
cat breakaway buckle collar for your cat safety for walk. 


TERMS OF USE


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and/or intellectual property owned and controlled by UsagiTeam.